Advisory Services: What a law firm Client Development Manager says about...
Only 27% of law firm clients are asked for formal client feedback by their firms, according to research from Thomson Reuters Market Insights. This means that law firms may be missing a tremendous...
View ArticlePractice Innovations: The #1 feedback tool for leaders to have in their toolbox
Law firm leaders are saddled with honing one of the most important and difficult management skills related to the supervision and development of their attorneys and business professionals: providing...
View ArticlePractice Innovations: Doing what’s best for your client via the power of just...
We all want to do what’s best for those we serve. Very rarely does anyone in any type of service business, especially professional services, set about to provide anything less than top-level service....
View ArticleIndustry collaboration is centerpiece of Intel’s supply chain sustainability...
In the first quarter of last year, almost two-thirds (64%) of legal decision-makers at manufacturing companies with annual revenues greater than $1 billion indicated that environmental, social &...
View ArticleNew report looks at what corporate tax departments are up against in 2023
Corporate tax departments are under a great deal of pressure to deliver value and insight far beyond their traditional roles involving tax filings and regulatory compliance, according to a new report...
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Client-initiated feedback can be mutually beneficial for law firms and legal...
Every law firm wants to hear “Good job!” from their client. Not many, unfortunately, know how to actually receive it. According to the Thomson Reuters Institute’s 2022 State of Small Law Firms report,...
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Why do so many law firms love their digital strategy? It’s all about the...
For many law firms, tying digital transformation initiatives to overall firm strategy is a relatively new concept. In fact, just 54% of law firms surveyed had a digital transformation strategy at the...
View ArticleRanking your organization’s approach to managing performance
Performance management is a talent process that can cause angst for both givers and receivers of feedback. Formal reviews, often distant in time from the events they discuss, tend to be vague since...
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Stellar Performance 2023: The value of client feedback programs
For many lawyers, there may be no more important factor to improving their performance and skill level than gaining consistent feedback from their clients. While partners and associates may often...
View ArticleBuilding client feedback programs that lawyers love: What CMOs say
Law firms that conduct formal client feedback programs can earn nearly twice the share of a client’s external legal spend than a firm not engaging in feedback, according to Thomson Reuters Market...
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